Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect the information you give us when you request a free in-home measure, ask for a quote, fill out a form, call us, or visit our showroom. That usually means your name, phone number, email address, the address of the home where the flooring is going, and details about your project such as the rooms involved, approximate square footage, and the materials you are considering.
We also collect basic technical information automatically as you browse, such as your IP address, your browser and device type, the pages you view, and the website or search that referred you. See sections 9 and 10 for details.
We do not take payment through this website. We do not collect credit card, debit card, or bank account information online, and we do not offer online accounts or online checkout.
2. How We Use Your Information
We use the information we collect to:
- Answer your question and respond to your request
- Schedule and carry out your free in-home measure
- Prepare your written quote, and if you decide to move forward, order your material and complete and warranty your installation
- Keep you updated about your project and follow up afterward
- Send you occasional offers or flooring information, only if you have asked us to
- Improve our website, our showroom, and our advertising
3. Information Sharing
We do not sell, trade, or rent your personal information to anyone. We share it only with the people who need it to do your job, which means our installation crews and our flooring suppliers when we order your material. We also use service providers that help us operate our website, email, and analytics, and they are permitted to use your information only to provide those services to us. We will also disclose information if the law requires it.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.
9. Analytics and Cookies
We use Google Analytics 4, a web analytics service provided by Google LLC, to understand how visitors use our site. Google Analytics sets cookies (including _ga and _ga_*) that store a randomly generated identifier and expire after up to two years. It collects your IP address, the pages you view, time on site, an approximate location derived from your IP address, your device and browser type, and the site or search that referred you. We use this only to improve our website and our advertising. We do not sell this information. You can opt out with the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout, or by disabling cookies in your browser.
10. Other Services That Receive Data
Our site uses Cloudflare for security and performance, Jetpack and its image delivery network (operated by Automattic) to serve images, Akismet (also Automattic) to filter spam from our contact form, and Google Fonts to display typefaces. These services receive your IP address, and Akismet additionally receives the contents of any form you submit.
11. How Long We Keep Your Information
We keep contact form inquiries and customer project records only as long as needed to serve you and to meet our business and legal obligations, and we securely dispose of records we no longer need.
12. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
13. Do Not Track
Some browsers send a “Do Not Track” signal. There is no common industry standard for responding to these signals, and our website does not currently respond to them.
14. How to Contact Us About Your Information
To review, correct, or request deletion of the personal information we hold about you, contact us at sales@flooringqueen.com, call (239) 763-0770, or write to Flooring Queen, 16050 S Tamiami Trl, Ste 103, Fort Myers, FL 33908. We respond to requests within 30 days.
Effective date: August 4, 2026